FAQ's

Wystle the next generation of ride hailing for the capital.

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  • What is the Congestion charge for Wystle?

    The congestion charge when riding with Wystle is £1.50

  • Do you charge a cancellation fee?

    Yes, we charge a minimum fee of £5 for cancellation. This applies 5 minutes after the agreed pick up time. The cancellation charges are £5 (Wystle), £8 (WystlePlus & Exec), £10 (WystleElite) and £50 (WystleSelect).

  • The passenger made a mess in my vehicle, what should I do?

    When you sign on to Wystle, your car becomes available to any customer and general mess and uncleanliness can sometimes be unavoidable. You can ensure this is minimised by cleaning your vehicle before and after or by placing down plastic sheets in your vehicle.

  • Mandatory Face Coverings for Wystle?

    We ask all drivers and passengers to wear a face covering at all times. Our drivers have the right to refuse to carry passengers without a face mask.

  • Can a minor travel alone?

    Minors (under 16) cannot travel alone with Wystle, they must be accompanied by a parent or guardian over the age of 18.

  • Wystle has charged me but the status is showing as pending?

    At the point when you request a ride, Wystle may put a transitory hold of funds for you to validate that your payment method is legitimate. This is called an pre-authorisation hold. The pre-authorisation hold may show as a "pending" charge on your account. Generally, the hold is from £1 to the original charged sum. When the ride is finished, the pre-authorisation hold is changed over to a charge. The pre-authorisation hold will be invalid by Wystle if the ride is cancelled. At the point when a charge is invalid, it might require 3 to 5 working days to see the Pending Charge on your bank statement to disappear. The time it takes is dependant on your bank's procedure, so if you might want to enquire about a particular transaction on your statement, please contact your bank.

  • I need to report a safety incident, how can I do this?

    If you have a safety incident you would like to report, you can contact (care@wystle.co.uk) and we will respond to you as soon as possible. We take these complaints very seriously and will treat every case individually.

  • How do I rate my driver?

    In the app at the end of each trip, or at the bottom of your emailed receipt, you'll be able to rate your driver from 1 to 5 stars. You can also provide specific feedback about the trip or your driver if you wish to.

  • How do I pay for my ride?

    You can pay for your ride using a credit/debit card.

  • How can I reset my Password?

    On the app or the website, you can reset your password in account settings.

  • How old does my vehicle have to be to join Wystle?

    We accept Vehicles that are under 10 years old and must be eligible. Consists of 4 doors and seats minimum of 5 (including driver).

  • How do ETAs work?

    Before a trip starts, your app provides an estimated time of arrival, letting you know where your driver currently is and how soon they should be with you. After your trip starts, your app provides an ETA for when you should arrive at your destination. Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.

  • Is there an expiry date on my rewards?

    As soon as you sign up and as long as you are active on Wystle, your rewards will not expire.

  • I am unable to add a card, what should I do?

    You can either try an alternate card, or if the problem persists, please contact (care@wystle.co.uk).

  • How are drivers recruited?

    All of our drivers face a stringent vetting process to ensure they’re right for the role. Following this, drivers are selected against a number of different criteria; solid experience in private hire, knowledge of London, customer service and professionalism are all factors that are part of our selection process. All drivers attend a training session at Wystle HQ before taking passengers so we’re always certain you’re in the best hands.

  • How does the Central London Fee work?

    All private hire vehicles now need to pay the Congestion Charge when driving in Central London.

  • How can I improve my ratings?

    Your passenger ratings can be improved a number of ways, including friendly service, speedy arrival times and adherence to safety protocol. Ratings are subject to the customer – but if you put on a smile and are friendly, your ratings should rise.

  • How long does it take to sign up?

    Once you sign up on Wystle’s website, our introduction pack will be in your inbox shortly afterwards with all of the details you need to sign up to drive with us. Once you’ve had a chance to review the information and get your documents together, submitting the information takes just a few minutes. Just Download the Wystle Driver’s App from App Store or Play Store and upload your documents via the App.. Once we’ve received your documents you’ll receive a confirmation email letting you know next steps. Those that are successful will be invited to Wystle HQ for a final interview and training session, before starting their journey with us.

  • General Vehicle Requirements?

    Your vehicle must have passed its most recent MOT and registered on your private hire license. The car and its number plate must be registered to your driver’s license.

  • In which cities are we available?

    Wystle is operating in London, Greater London including all London airports. Keep an eye on our website for the latest updates.

  • It has said that my card payment failed, what should I do?

    If your card payment has failed, you should contact your credit or debit card provider or try another card. If the problem persists and you have contacted your bank to ensure your card is working, please contact (care@wystle.co.uk).

  • How much do I pay Wystle as a driver?

    We do not have any monthly fees, so you only pay for finished trips. Wystle charges 13% commission on every trip.

  • Can I use Apple/Google pay on the app?

    Yes, you can pay with Apple/Google pay via the app.

  • What is the Cancellation Fee for Wystle?

    The cancellation fee is £5.

  • Is driver registration free?

    Yes, registration is quick, easy, and best of all, totally free.

  • How can I dispute a fee?

    To dispute a fee, you can email (care@wystle.co.uk) with your receipt and order number, and we will investigate and determine whether your claim is valid.

  • I have had an issue with my pick-up, what should I do now?

    You should contact the driver using the number provided to see if they are having problems. If you cannot reach them, cancel the ride and request another, but make sure to log that you have had problems with the original pick-up and Wystle will ensure there are no cancellation fees.

  • How do I edit my personal information for example, my email address or phone number?

    You can change this information in account settings.

  • Do your drivers have child seats in their vehicles?

    If your child is also a passenger, you will need to bring your own car seat.

  • Is the price estimation always exact?

    No – while we try to estimate each fare as accurately as possible, we cannot ensure the exact fare will work out the same. However, we take many steps to be as accurate as possible and are always trying to improve our service as more people take rides.

  • How do I order a ride for another person?

    Simply order directly through your own account and share the driver details with the rider using the Book a ride for someone else Feature.. The ride's final fare will be debited from your account.

  • What type of Vehicles do you accept?

    We have 5 categories that your vehicle can be accepted into: Wystle, Wystle +, Wystle Exec, Wystle Elite and Wystle Select.  All Vehicles should be registered as a Private Hire Vehicle (PHV) after 1 January 2018.

    Wystle
    Make Models
    ALFA ROMEO GIULIA
    ALFA ROMEO GIULIETTA
    AUDI A4
    AUDI A5
    AUDI A6
    AUDI A7
    AUDI A8
    AUDI Q3
    AUDI Q5
    AUDI Q7
    AUDI Q8
    BMW 2-SERIES ACTIVE TOURER
    BMW 2-SERIES GRAN TOURER
    BMW 3-SERIES
    BMW 4-SERIES
    BMW 4-SERIES GRAND COUPE
    BMW 5-SERIES
    BMW 6-SERIES
    BMW 7-SERIES
    BMW X1
    BMW X2
    BMW X3
    BMW X5
    BMW X6
    BMW X7
    BYD E6
    CADILLAC BLS
    CHEVROLET CAPTIVA
    CHEVROLET CRUZE
    CHEVROLET EPICA
    CHEVROLET LACETTI SX
    CHEVROLET ORLANDO
    CHRYSLER 300
    CHRYSLER GRAND VOYAGER
    CHRYSLER SEBRING
    CHRYSLER VOYAGER
    CITROEN BERLINGO
    CITROEN C-CROSSER
    CITROEN C3 CROSSAIR
    CITROEN C4
    CITROEN C4 PICASSO
    CITROEN C5
    CITROEN C6
    CITROEN C8
    CITROEN DISPATCH COMBI
    CITROEN DS5
    CITROEN GRAND PICASSO
    CITROEN SPACE TOURER
    DACIA DUSTER
    DACIA LOGAN
    DAIHATSU GRAN MAX
    DODGE AVENGER
    DS MODEL 5
    FIAT 500L
    FIAT DOBLO
    FIAT SCUDO
    FIAT TIPO
    FIAT ULYSSE
    FORD B-MAX
    FORD C-MAX
    FORD FOCUS
    FORD GALAXY
    FORD GRAND C-MAX
    FORD KUGA
    FORD MONDEO
    FORD S-MAX
    FORD TOURNEO
    FORD GRAND TOURNEO
    FORD JOURNEY RS
    FORD TOURNEO CUSTOM
    FORD TRANSIT CONNECT
    HONDA ACCORD
    HONDA CIVIC
    HONDA CR-V
    HONDA INSIGHT
    HYUNDAI ELANTRA
    HYUNDAI I30
    HYUNDAI I30 WAGON
    HYUNDAI I35
    HYUNDAI I40
    HYUNDAI I40 SPORT WAGON
    HYUNDAI I800
    HYUNDAI IONIQ
    HYUNDAI IONIQ PLUG-IN HYBRID
    HYUNDAI IX35
    HYUNDAI KONA
    HYUNDAI SANTA FE
    HYUNDAI SONATA
    HYUNDAI TRAJET
    HYUNDAI TUCSON
    INFINITI M35
    INFINITI Q30
    INFINITI Q50
    INFINITI Q70
    JAGUAR F-PACE
    JAGUAR I-PACE
    JAGUAR X-TYPE
    JAGUAR XE
    JAGUAR XF
    JAGUAR XJ (SHORT WHEEL BASE)
    JEEP GRAND CHEROKEE
    KIA CARENS
    KIA CEE'D
    KIA CEE'D ESTATE
    KIA CEE'D SPORTSWAGON
    KIA CERATO
    KIA MAGENTIS
    KIA NIRO
    KIA NIRO PLUG-IN HYBRID
    KIA OPTIMA
    KIA SEDONA
    KIA SORENTO
    KIA SPORTAGE
    KIA SOUL EV
    LAND ROVER DISCOVERY
    LAND ROVER EVOQUE
    LAND ROVER FREELANDER
    LAND ROVER RANGE ROVER EVOQUE
    LAND ROVER RANGE ROVER SPORT
    LEXUS ES
    LEXUS CT
    LEXUS GS
    LEXUS IS
    LEXUS IS200
    LEXUS IS220
    LEXUS IS250
    LEXUS IS300
    LEXUS LS
    LEXUS NX
    LEXUS RX
    LEXUS UX
    MAZDA CX-5
    MAZDA CX7
    MAZDA MAZDA3 MAZDA
    MAZDA MAZDA5 MAZDA
    MAZDA MAZDA6 MAZDA
    MERCEDES-BENZ B-CLASS
    MERCEDES-BENZ CLA-CLASS
    MERCEDES-BENZ C-CLASS
    MERCEDES-BENZ CITAN
    MERCEDES-BENZ E-CLASS
    MERCEDES-BENZ E-CLASS WAGON
    MERCEDES-BENZ GL-CLASS
    MERCEDES-BENZ GLE-CLASS
    MERCEDES-BENZ GLA-CLASS
    MERCEDES-BENZ GLC-CLASS
    MERCEDES-BENZ ML CLASS
    MERCEDES-BENZ R-CLASS
    MERCEDES-BENZ S-CLASS
    MERCEDES-BENZ V-CLASS
    MERCEDES-BENZ VIANO
    MERCEDES-BENZ VITO
    MERCEDES-BENZ GLC
    MERCEDES-BENZ GLS
    MG MG 6
    MG MG ZS
    MITSUBISHI CARISMA
    MITSUBISHI ECLIPSE CROSS
    MITSUBISHI GRANDIS
    MITSUBISHI LANCER
    MITSUBISHI OUTLANDER
    MITSUBISHI OUTLANDER SPORT
    MITSUBISHI OUTLANDER PLUG-IN HYBRID
    NISSAN CHR
    NISSAN E-NV200
    NISSAN ELGRAND
    NISSAN LAFESTA
    NISSAN LEAF
    NISSAN NV200
    NISSAN NV300 COMBI
    NISSAN PATHFINDER
    NISSAN PRIMASTAR
    NISSAN PULSAR
    NISSAN QASHQAI
    NISSAN QASHQAI+2
    NISSAN SERENA
    NISSAN X-TRAIL
    NISSAN NV
    PEUGEOT 3008
    PEUGEOT 308
    PEUGEOT 308 SW
    PEUGEOT 4007
    PEUGEOT 407
    PEUGEOT 5008
    PEUGEOT 508
    PEUGEOT 508 SW
    PEUGEOT 607
    PEUGEOT 807
    PEUGEOT BIPPER
    PEUGEOT E7
    PEUGEOT EUROBUS
    PEUGEOT EXPERT
    PEUGEOT EXPERT TEPEE
    PEUGEOT HORIZON
    PEUGEOT PARTNER
    PEUGEOT PREMIER
    PEUGEOT RIFTER
    PEUGEOT TRAVELLER
    PORSCHE CAYENNE
    PORSCHE MACAN
    PROTON GEN-2
    PROTON PERSONA
    RENAULT ESPACE
    RENAULT FLUENCE
    RENAULT GRAND SCENIC
    RENAULT KADJAR
    RENAULT KOLEOS
    RENAULT LAGUNA
    RENAULT MEGANE
    RENAULT MEGANE ESTATE
    RENAULT SCENIC
    RENAULT TRAFIC
    RENAULT ZOE
    SAAB 93
    SAAB 59
    SEAT ALHAMBRA
    SEAT ALTEA
    SEAT ALTEA XL
    SEAT ATECA
    SEAT EXEO
    SEAT LEON ST
    SEAT TOLEDO
    SEAT X-PERIENCE
    SKODA KAROQ
    SKODA KODIAQ
    SKODA OCTAVIA
    SKODA OCTAVIA COMBI
    SKODA RAPID
    SKODA RAPID SPACEBACK
    SKODA SUPERB
    SSANGYONG KORANDO
    SSANGYONG REXTON
    SSANGYONG RODIUS
    SSANGYONG TURISMO
    SUBARU FORESTER
    SUBARU LEGACY
    SUZUKI S-CROSS
    TESLA MODEL 3
    TESLA MODEL S
    TESLA MODEL X
    TOYOTA AURION
    TOYOTA AURIS
    TOYOTA AURIS TOURING SPORTS
    TOYOTA AURIS TOURING SPORTS HYBRID
    TOYOTA ESTATE
    TOYOTA AVENSIS
    TOYOTA C-HR
    TOYOTA CAMRY
    TOYOTA ESTIMA
    TOYOTA HIACE
    TOYOTA NOAH
    TOYOTA PREVIA
    TOYOTA PRIUS
    TOYOTA PRIUS +
    TOYOTA PRIUS PLUG IN HYBRID
    TOYOTA PROACE
    TOYOTA RAV4
    TOYOTA RAV4 HYBRID
    TOYOTA VERSO
    TOYOTA COROLLA
    TOYOTA COROLLA HATCHBACK
    TOYOTA COROLLA TOURING SPORTS
    TOYOTA CROWN CROWN
    VAUXHALL ANTARA
    VAUXHALL ASTRA
    VAUXHALL COMBO LIFE
    VAUXHALL GRANDLAND X
    VAUXHALL INSIGNIA
    VAUXHALL SIGNUM
    VAUXHALL VECTRA
    VAUXHALL VIVARO
    VAUXHALL ZAFIRA
    VOLKSWAGEN ARTEON
    VOLKSWAGEN BORA
    VOLKSWAGEN CADDY
    VOLKSWAGEN CARAVELLE
    VOLKSWAGEN CC
    VOLKSWAGEN E-GOLF
    VOLKSWAGEN GOLF ESTATE
    VOLKSWAGEN GOLF SPORTWAGEN
    VOLKSWAGEN JETTA
    VOLKSWAGEN PASSAT
    VOLKSWAGEN PASSAT GTE
    VOLKSWAGEN PHAETON
    VOLKSWAGEN SHARAN
    VOLKSWAGEN SPORTS VAN
    VOLKSWAGEN SURAN
    VOLKSWAGEN TIGUAN
    VOLKSWAGEN TOUAREG
    VOLKSWAGEN TOURAN
    VOLKSWAGEN TRANSPORTER
    VOLVO S40
    VOLVO S60
    VOLVO S80
    VOLVO S90
    VOLVO V40
    VOLVO V50
    VOLVO V60
    VOLVO V70
    VOLVO V90
    VOLVO XC40
    VOLVO XC60
    VOLVO XC70
    VOLVO XC90
    VW GOLF SV
    Wystle +
    Make Models
    AUDI Q7
    CHEVROLET ORLANDO
    CHRYSLER GRAND VOYAGER
    CITROEN C8
    CITROEN DISPATCH COMBI
    CITROEN GRAND C4 SPACE TOURER
    CITROEN GRAND PICASSO
    CITROEN SPACE TOURER
    DAIHATSU GRAN MAX
    FIAT SCUDO
    FORD GALAXY
    FORD GRAND C-MAX
    FORD TOURNEO
    FORD GRAND TOURNEO
    FORD TOURNEO CUSTOM
    FORD TRANSIT CONNECT
    FORD TRANSIT CUSTOM
    FORD S-MAX
    HYUNDAI I800
    HYUNDAI SANTA FE
    KIA SEDONA
    KIA SORENTO
    LAND ROVER DISCOVERY
    MERCEDES-BENZ CITAN
    MERCEDES-BENZ GL-CLASS
    MERCEDES-BENZ GLS-CLASS
    MERCEDES-BENZ R-CLASS
    MERCEDES-BENZ V-CLASS
    MERCEDES-BENZ VIANO
    MERCEDES-BENZ VITO
    MITSUBISHI GRANDIS
    NISSAN NV200
    NISSAN E-NV200
    NISSAN NV300 COMBI
    NISSAN QASHQAI+2
    NISSAN SERENA
    NISSAN PRIMASTAR
    PEUGEOT 5008
    PEUGEOT 807
    PEUGEOT EUROBUS
    PEUGEOT EXPERT
    PEUGEOT EXPERT TEPEE
    PEUGEOT TRAVELLER
    RENAULT ESPACE
    RENAULT GRAND SCENIC
    RENAULT TRAFIC
    SEAT ALHAMBRA
    SKODA KODIAQ
    SSANGYONG RODIUS
    SSANGYONG TURISMO
    TOYOTA ESTIMA
    TOYOTA NOAH
    TOYOTA PREVIA
    TOYOTA PROACE
    TOYOTA VOXY
    TOYOTA HIACE
    VAUXHALL VIVARO
    VAUXHALL ZAFIRA
    VOLKSWAGEN CADDY
    VOLKSWAGEN CARAVELLE
    VOLKSWAGEN SHARAN
    VOLKSWAGEN SURAN
    VOLKSWAGEN TOURAN
    VOLKSWAGEN TRANSPORTER
    VOLVO XC90
    Wystle Exec
    Make Models
    AUDI A6
    AUDI A7
    BMW 5-SERIES
    BMW 6-SERIES
    CHRYSLER 300
    JAGUAR X-TYPE
    JAGUAR XF
    LEXUS LS
    MERCEDES-BENZ E-CLASS
    TESLA MODEL S
    TESLA MODEL X
    VOLVO S60
    Wystle Elite
    Make Models
    AUDI A8 (LONGWHEEL BASE)
    BMW 7-SERIES (LONGWHEEL BASE)
    JAGUAR XJ (LONGWHEEL BASE)
    LAND ROVER RANGE ROVER
    LAND ROVER RANGE ROVER VOGUE
    MERCEDES-BENZ S-CLASS
    Wystle Select
    Make Models
    ROLLS ROYCE GHOST
    ROLLS ROYCE PHANTOM
    ROLLS ROYCE CULLINAN
    BENTLEY FLYING SPUR
    BENTLEY MULSANNE

    Wystle Wystle + Wystle Exec Wystle Elite Wystle Select
    TFL License
    Required
    Y Y Y Y Y
    Vehicle
    Model Restriction
    Your vehicle
    must have
    been
    manufacture
    d in the year
    2010 or after.
    Your vehicle
    must have
    been
    manufacture
    d in the year
    2010 or after.
    Your vehicle
    must have
    been
    manufacture
    d in the year
    2010 or after.
    Your vehicle
    must have
    been
    manufacture
    d in the year
    2010 or after.
    Minimum
    Door Requirement (ExclDriver)
    4 4 4 4
    Minimum
    Seat Requirement (ExclDriver)
    4 4 4 4

  • How much is my ride likely to cost?

    Wystle offers fair and clear prices for our riders, an approximate journey cost is always displayed on our app ahead of you confirming your journey, so you’ve always got a good steer on the total price before travelling.
    The cost of your ride can vary depending on a number of factors including location, distance and detours – however, we aim to calculate all fares on a case by case basis and ensure consistency.

  • How can I book a ride in advance?

    Yes – open the app, select your desired destination and pick the car category you prefer. Once this is done, select ‘book in advance’ and choose the desired time you would like to be picked up.

  • What deals do you offer for Wystle drivers?

    Our rewards include discounts at major superstores, savings on clothes and food as well as other perks for the mileage that you drive with us – click here to find out about all the perks of being a Wystle driver.

  • Passenger Misconduct, what should I do?

    If a passenger is threatening you or you feel in danger, you should either contact emergency services immediately and if safe to do so, pull over and let them out. If they are simply acting poorly and you feel the need to, you can email (support@wystle.co.uk) – you have the right to refuse service to anyone.

  • How can I change my destination address?

    During your ride, simply change the destination in the app and inform the driver where you would like to go instead. Please be aware this may add additional costs to your ride if it is further away and requires tolls.

  • How can I update or save an address?

    You can change this information in account settings.

  • What additional fees are there on rides?

    Toll Fees The final fare you see in the app includes applicable toll fees that you will take on your route. These prices are based on the cost price of any electronic toll you may encounter (e.g. the Dartford Crossing or an airport drop off area, Congestion Charge etc). All flat fare final costs will exclude tolls. Booking Fees The final fare you see in the app includes your booking fee.

  • How can I leave a tip for my driver?

    Once your ride has finished, the app will give you the option to tip and rate your driver.

  • How can I access my rewards?

    You can access the rewards by logging on to www.wystlerewards.co.uk.

  • How are fares calculated?

    A booking fee and any applicable surcharges, fees, and tolls are also calculated and included in the price estimate you see. When you request a ride, you agree to be charged the fare when the trip ends. Your fare may increase if you travel to a different destination or make extra stops along the route.

  • Can the driver refuse to accept me?

    In some exceptional situations, your drive might need to refuse your journey. We try to avoid this at all costs but a few examples of reasons why your journey may be refused include:
    • The number of passengers exceeds the number of seats available in the car
    • Excessive luggage or the transport of bulky items that are not suitable for VTC cars
    • The presence of an animal
    • The presence of children without a car seat
    • The presence of an unaccompanied minor
    • Inappropriate behaviour
    • An advanced state of drunkenness.

  • I don't drive full-time. Can I use Wystle for just a few hours a week?

    Of course, some of our drivers are only active a few hours during weekends.

  • How can I save my preferred pick-up or drop-off location?

    You can change this information in account settings under my address.

  • Can I travel with an animal?

    Travelling with an animal is entirely at your drivers discretion, so it’s best to use the messaging facility within the app to check this before they arrive with you. Service dogs are always welcome to travel with Wystle.

  • My passenger lost an item, what should I do?

    If they have lost an item during your ride, you should search your car thoroughly and ensure it is not in your possession. If it is not found by you, you can help them, but it is the customer’s responsibility to find it.

  • How do I raise an alert during a ride?

    We have a number of security measures available in our app, from sharing your location with a friend or family member to cross checking the license details of your driver. However in the case of an emergency, you can raise an alert from the app, the SOSemergency button is visible throughout your whole ride on the main screen.

  • Are there wait time fees?

    YES In some locations, a per-minute wait time fee will apply if your driver has to wait for you after he or she has arrived at your location. This fee will begin after your driver has been waiting for two minutes and will be charged at a specified rate.
    Yes. Our wait times vary depending on the car category that you have ordered.
    Wystle, Wystle += £ 0.25/Minute
    Wystle Exec = £0.30/min
    Wystle Elite= £0.50/Min
    Wystle Select=£1/min

  • Can I request more than one ride?

    You can request multiple rides at a time and even request cars for friends through your app.

  • How can I delete my account?

    On the app or the website, there is an option to permanently delete your account in account settings.

  • Can i make a detour or stop during a ride?

    Yes you can – while you are on your way to your destination, simply ask the driver to stop where you would like to or to take a specific route, and they will do their best to accommodate you.

  • The driver took a longer route and now I have been charged extra for it, why?

    We cannot guarantee that all our rides will be the same price – sometimes, unexpected occurrences that are out of our control such as accidents, traffic or other problems require a longer route and the driver has to travel further. While your driver will do their best to ensure this does not negatively affect the passenger, sometimes it is unavoidable and is the case with all ride-hailing.

  • Is my bank and credit card data secured with Wystle?

    Yes. We’ll never share your information with anyone without your permission.

  • How are my fares calculated?

    The fare is calculated based on a number of factors as outlined above, using an algorithm based on previous rides passengers have taken on similar routes.

  • What documents do I need for signing up?

    You’ll need the following materials: DVLA Driving license, PCO driver badge, Private hire driver license, Private hire vehicle license, MOT test certificate, V5C logbook, Hire and reward insurance certificate, a clear profile picture, and if you drive a fleet vehicle, you must share a copy of the fleet insurance policy certification and any other supporting documents.

  • What is Wystle’s Fare Structure?

    Category Variable Base
    Fare
    Per mile
    fare
    Ride Time Fare
    (per min)
    Minimum
    Fare
    Pre-ride Wait
    Time Fare
    Cancellation
    charges
    WYSTLE £2.50 £1.25 £0.15 £5 £0.25 after 2
    mins
    £5
    WYSTLE
    EXEC
    £4.00 £2.50 £0.30 £10 £0.30 after 2
    mins
    £8
    WYSTLE
    ELITE
    £5.00 £2.50 £0.60 £14 £0.50 after 2
    mins
    £10
    WYSTLE+ £3.50 £2.10 £0.15 £7 £0.25 after 2
    mins
    £8
    WYSTLE
    SELECT
    £180 £13.00 £5.00 £180 £1.00 after 2
    mins
    £50

    Central London Fee - £1.50

  • How do I send my documents to Wystle?

    You can submit them through the app or through the website.

  • How can I find out tips to get more journey requests?

    Keep a look-out in the app for surge areas - you are more likely to get more rides in that area. Ensure you are online during peak hours, especially during the weekends, to make the most of increased demand. Keep a look out for ongoing events in the city for expected higher demand in the surrounding areas. During the weekends, people are traveling in and out of the city hence the demand is likely to be higher around train stations and airports. During the weekdays, make sure to be online during morning and evening peak times 8am - 9am & 5pm - 8pm. Be at your best service. Remember, good service from you results in higher ratings and a loyal customer, increasing business for you.

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