Once you sign up on Wystle’s website, our introduction pack will be in your inbox shortly afterwards with all of the details you need to sign up to drive with us. Once you’ve had a chance to review the information and get your documents together, submitting the information takes just a few minutes. Just Download the Wystle Driver’s App from App Store or Play Store and upload your documents via the App.. Once we’ve received your documents you’ll receive a confirmation email letting you know next steps. Those that are successful will be invited to Wystle HQ for a final interview and training session, before starting their journey with us.

Yes you can – while you are on your way to your destination, simply ask the driver to stop where you would like to or to take a specific route, and they will do their best to accommodate you.

The safety, privacy and comfort of all our driver partners are extremely important to us. In case of an emergency, you can choose to raise an emergency alert from your Wystle app. You will see the SOS button on the left corner of your app as soon as you start the trip. Press the SOS button and you will be able to alert your emergency contacts, and share your location with your friends and family. When pressing the SOS button, you can also choose to alert your emergency contacts or call police in case of immediate danger.

The congestion charge when riding with Wystle is £1.50

Wystle offers fair and clear prices for our riders, an approximate journey cost is always displayed on our app ahead of you confirming your journey, so you’ve always got a good steer on the total price before travelling.
The cost of your ride can vary depending on a number of factors including location, distance and detours – however, we aim to calculate all fares on a case by case basis and ensure consistency.

All of our drivers face a stringent vetting process to ensure they’re right for the role. Following this, drivers are selected against a number of different criteria; solid experience in private hire, knowledge of London, customer service and professionalism are all factors that are part of our selection process.

Keep a look-out in the app for surge areas - you are more likely to get more rides in that area. Ensure you are online during peak hours, especially during the weekends, to make the most of increased demand. Keep a look out for ongoing events in the city for expected higher demand in the surrounding areas. During the weekends, people are traveling in and out of the city hence the demand is likely to be higher around train stations and airports. During the weekdays, make sure to be online during morning and evening peak times 8am - 9am & 5pm - 8pm. Be at your best service. Remember, good service from you results in higher ratings and a loyal customer, increasing business for you.

We cannot guarantee that all our rides will be the same price – sometimes, unexpected occurrences that are out of our control such as accidents, traffic or other problems require a longer route and the driver has to travel further. While your driver will do their best to ensure this does not negatively affect the passenger, sometimes it is unavoidable and is the case with all ride-hailing.

To dispute a fee, you can email (care@wystle.co.uk) with your receipt and order number, and we will investigate and determine whether your claim is valid.

YES In some locations, a per-minute wait time fee will apply if your driver has to wait for you after he or she has arrived at your location. This fee will begin after your driver has been waiting for two minutes and will be charged at a specified rate.
Yes. Our wait times vary depending on the car category that you have ordered.
Wystle, Wystle Plus= £ 0.25/Minute
Wystle Exec = £0.30/min
Wystle Lux= £0.50/Min
Wystle VIP =£1/min

Once your ride has finished, the app will give you the option to tip and rate your driver.

No – while we try to estimate each fare as accurately as possible, we cannot ensure the exact fare will work out the same. However, we take many steps to be as accurate as possible and are always trying to improve our service as more people take rides.

All private hire vehicles now need to pay the Congestion Charge when driving in Central London.

Wystle is operating in London, Greater London including all London airports. Keep an eye on our website for the latest updates.

During your ride, simply change the destination in the app and inform the driver where you would like to go instead. Please be aware this may add additional costs to your ride if it is further away and requires tolls.

We do not have any monthly fees, so you only pay for finished trips. Wystle charges 13% commission on every trip.

You can change this information in account settings.

You can either try an alternate card, or if the problem persists, please contact (care@wystle.co.uk).

On the app or the website, there is an option to permanently delete your account in account settings.

We accept Vehicles that are under 10 years old and must be eligible. Consists of minimum 4 doors and seats minimum of 5 (including driver).

A booking fee and any applicable surcharges, fees, and tolls are also calculated and included in the price estimate you see. When you request a ride, you agree to be charged the fare when the trip ends. Your fare may increase if you travel to a different destination or make extra stops along the route.

Your passenger ratings can be improved a number of ways, including friendly service, speedy arrival times and adherence to safety protocol. Ratings are subject to the customer – but if you put on a smile and are friendly, your ratings should rise.

We have 5 categories that your vehicle can be accepted into: Wystle, Wystle +, Wystle Exec, Wystle Lux and Wystle VIP.  All Vehicles should be registered as a Private Hire Vehicle (PHV) after 1 January 2018.

Yes, you can pay with Apple/Google pay via the app.

If your card payment has failed, you should contact your credit or debit card provider or try another card. If the problem persists and you have contacted your bank to ensure your card is working, please contact (care@wystle.co.uk).

Yes. We’ll never share your information with anyone without your permission.

In some exceptional situations, your drive might need to refuse your journey. We try to avoid this at all costs but a few examples of reasons why your journey may be refused include:
• The number of passengers exceeds the number of seats available in the car
• Excessive luggage or the transport of bulky items that are not suitable for VTC cars
• The presence of an animal
• The presence of children without a car seat
• The presence of an unaccompanied minor
• Inappropriate behaviour
• An advanced state of drunkenness.

Travelling with an animal is entirely at your drivers discretion, so it’s best to use the messaging facility within the app to check this before they arrive with you. Service dogs are always welcome to travel with Wystle.

To avoid customers making a mess, we recommend that you set the rules for your car, which should include a no-food or-drink policy. As it is at your own discretion whether or not to allow passengers to have food or drink in your vehicle Wystle will not cover the cleaning costs associated with food or drink being spilled in your vehicle. Please let us know if a rider made a mess in your car that needs extensive cleaning and prohibits you from taking more trips. We recommend that you do not complete further trips in a dirty car until it has been cleaned. Please submit the following information within 48 hrs of your trip: 1. At least two clear photos of the mess caused (photos that are not clear, will not be accepted) 2. A brief description of what happened and any additional comments. 3. A photo of an official receipt with the date of cleaning and the car wash's information (name and address). Please send the information via email to: support@wystle.co.uk or fill in the complaint form: https://forms.gle/zVK7RPmMhtk7Kw4AA

Simply order directly through your own account and share the driver details with the rider using the Book a ride for someone else Feature. The ride's final fare will be debited from your account.

You can change this information in account settings under my address.

It's a good idea to remind all riders to take all of their belongings with them when they exit your vehicle. If you notice an item left behind by any of your riders, please return the item to the Wystle head office so that we can locate the rider. The rider will be contacted and given a choice from either collecting the lost belongings from the office or having the item(s) posted. If it is not found by you, you can help them, but it is the customer’s responsibility to find it. Please fill in the lost and found form: https://forms.gle/fFPoyPgm391DXMBC9.

The fare is calculated based on a number of factors as outlined above, using an algorithm based on previous rides passengers have taken on similar routes.

Yes, we charge a minimum fee of £5 for cancellation. This applies 5 minutes after the agreed pick up time. The cancellation charges are £5 (Wystle), £8 (Wystle Plus & Exec), £10 (Wystle LUX) and £50 (Wystle VIP).

If a passenger is threatening you or you feel in danger, you should either contact emergency services immediately and if safe to do so, pull over and let them out. The safety, privacy and comfort of all our driver partners are extremely important to us. In case of an emergency, you can choose to raise an emergency alert from your Wystle app. You will see the SOS button on the left corner of your app as soon as you start the trip. Press the SOS button and you will be able to alert your emergency contacts, and share your location with your friends and family. When pressing the SOS button, you can also choose to alert your emergency contacts or call police in case of immediate danger.

You can change this information in account settings.

You can submit them through the app or via email at support@wystle.co.uk

Yes, registration is quick, easy, and best of all, totally free.

In the app at the end of each trip, or at the bottom of your emailed receipt, you'll be able to rate your driver from 1 to 5 stars. You can also provide specific feedback about the trip or your driver if you wish to.

You’ll need the following materials: DVLA Driving license, Private hire driver license, Private hire vehicle license, MOT test certificate, V5C logbook, Hire and reward insurance certificate, a clear profile picture, and if you drive a fleet vehicle, you must share a copy of the fleet insurance policy certification and any other supporting documents.

Minors (under 16) cannot travel alone with Wystle, they must be accompanied by a parent or guardian over the age of 18.

Of course, some of our drivers are only active a few hours during weekends.

Your vehicle must have passed its most recent MOT and registered on your private hire license. The car and its number plate must be registered to your driver’s license.

Toll Fees The final fare you see in the app includes applicable toll fees that you will take on your route. These prices are based on the cost price of any electronic toll you may encounter (e.g. the Dartford Crossing or an airport drop off area, Congestion Charge etc). All flat fare final costs will exclude tolls. Booking Fees The final fare you see in the app includes your booking fee.

You can request multiple rides at a time and even request cars for friends through your app.

The safety, privacy and comfort of all our driver partners are extremely important to us. In case of an emergency, you can choose to raise an emergency alert from your Wystle app. You will see the SOS button on the left corner of your app as soon as you start the trip. Press the SOS button and you will be able to alert your emergency contacts, and share your location with your friends and family. When pressing the SOS button, you can also choose to alert your emergency contacts or call police in case of immediate danger.

Before a trip starts, your app provides an estimated time of arrival, letting you know where your driver currently is and how soon they should be with you. After your trip starts, your app provides an ETA for when you should arrive at your destination. Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.

You can pay for your ride using a credit/debit card.

You should contact the driver using the number provided to see if they are having problems. If you cannot reach them, cancel the ride and request another, but make sure to log that you have had problems with the original pick-up and Wystle will ensure there are no cancellation fees.

At the point when you request a ride, Wystle may put a transitory hold of funds for you to validate that your payment method is legitimate. This is called an pre-authorisation hold. The pre-authorisation hold may show as a "pending" charge on your account. Generally, the hold is from £1 to the original charged sum. When the ride is finished, the pre-authorisation hold is changed over to a charge. The pre-authorisation hold will be invalid by Wystle if the ride is cancelled. At the point when a charge is invalid, it might require 3 to 5 working days to see the Pending Charge on your bank statement to disappear. The time it takes is dependant on your bank's procedure, so if you might want to enquire about a particular transaction on your statement, please contact your bank.

Yes – open the app, select your desired destination and pick the car category you prefer. Once this is done, select ‘book in advance’ and choose the desired time you would like to be picked up.

The cancellation fee is £5.