Founded in the capital & created for Londeners.
Ride luxury in an affordable way
Checkout easy way to Wystle your ride
Open the app, request a car, jump in and relax. Wystle has flexible car and payment options to suit what you
need, when you need it.
Moving with Wystle is easy,
convenient and fast.
Wystle drivers earn more, thanks to
lower commission rates.
Get fast support, whenever you need it.
Wystle is the first ride-hailing app in the UK to all offer chauffeured vehicles by the hour. Choose from 2, 4 or 8 hour hire sessions, sit back and let our best-in-class drivers take you where you need to go.
Wystle------------ £ 60 for 30 Miles
Wystle+-----------£ 80 for 30 Miles
Wystle Exec------ £ 80 for 30 Miles
Wystle Elite------ £ 100 for 30 Miles
Wystle Select---- £ 400 for 30 Miles
Wystle------------ £ 110 for 60 Miles
Wystle+-----------£ 150 for 60 Miles
Wystle Exec------ £ 150 for 60 Miles
Wystle Elite------ £ 180 for 60 Miles
Wystle Select---- £ 750 for 60 Miles
Wystle---------- £ 220 for 100 Miles
Wystle+---------£ 280 for 100 Miles
Wystle Exec---- £ 280 for 100 Miles
Wystle Elite---- £ 350 for 100 Miles
Wystle Select-- £ 1200 for 100 Miles
We know that there are lots of options for those travelling in the capital, and we want to make those that ride with us feel rewarded for choosing to travel with Wystle. That’s why we’ve introduced a marketing leading loyalty program, to reward you for choosing us.
For every ride you take with Wystle, you earn Wystle Miles. Once you reach a milestone by accumulating Wystle Miles, Wystle will upgrade you to the next Car Category.
Wystle is operating in London, Greater London including all London airports. Keep an eye on our website for the latest updates.
You can change this information in account settings.
On the app or the website, there is an option to permanently delete your account in account settings.
You can change this information in account settings.
You can change this information in account settings under my address.
You should contact the driver using the number provided to see if they are having problems. If you cannot reach them, cancel the ride and request another, but make sure to log that you have had problems with the original pick-up and Wystle will ensure there are no cancellation fees.
Yes – open the app, select your desired destination and pick the car category you prefer. Once this is done, select ‘book in advance’ and choose the desired time you would like to be picked up.
If your child is also a passenger, you will need to bring your own car seat.
Yes you can – while you are on your way to your destination, simply ask the driver to stop where you would like to or to take a specific route, and they will do their best to accommodate you.
During your ride, simply change the destination in the app and inform the driver where you would like to go instead. Please be aware this may add additional costs to your ride if it is further away and requires tolls.
Travelling with an animal is entirely at your drivers discretion, so it’s best to use the messaging facility within the app to check this before they arrive with you. Service dogs are always welcome to travel with Wystle.
Once your ride has finished, the app will give you the option to tip and rate your driver.
All private hire vehicles now need to pay the Congestion Charge when driving in Central London.
The fare is calculated based on a number of factors as outlined above, using an algorithm based on previous rides passengers have taken on similar routes.
If your card payment has failed, you should contact your credit or debit card provider or try another card. If the problem persists and you have contacted your bank to ensure your card is working, please contact (email@example.com).
You can either try an alternate card, or if the problem persists, please contact (firstname.lastname@example.org).
No – while we try to estimate each fare as accurately as possible, we cannot ensure the exact fare will work out the same. However, we take many steps to be as accurate as possible and are always trying to improve our service as more people take rides.
We cannot guarantee that all our rides will be the same price – sometimes, unexpected occurrences that are out of our control such as accidents, traffic or other problems require a longer route and the driver has to travel further. While your driver will do their best to ensure this does not negatively affect the passenger, sometimes it is unavoidable and is the case with all ride-hailing.
To dispute a fee, you can email (email@example.com) with your receipt and order number, and we will investigate and determine whether your claim is valid.
We ask all drivers and passengers to wear a face covering at all times. Our drivers have the right to refuse to carry passengers without a face mask.
Minors (under 16) cannot travel alone with Wystle, they must be accompanied by a parent or guardian over the age of 18.
At the point when you request a ride, Wystle may put a transitory hold of funds for you to validate that your payment method is legitimate. This is called an pre-authorisation hold. The pre-authorisation hold may show as a "pending" charge on your account. Generally, the hold is from £1 to the original charged sum. When the ride is finished, the pre-authorisation hold is changed over to a charge. The pre-authorisation hold will be invalid by Wystle if the ride is cancelled. At the point when a charge is invalid, it might require 3 to 5 working days to see the Pending Charge on your bank statement to disappear. The time it takes is dependant on your bank's procedure, so if you might want to enquire about a particular transaction on your statement, please contact your bank.
Yes. We’ll never share your information with anyone without your permission.
Yes, we charge a minimum fee of £5 for cancellation. This applies 5 minutes after the agreed pick up time. The cancellation charges are £5 (Wystle), £8 (WystlePlus & Exec), £10 (WystleElite) and £50 (WystleSelect).
We have a number of security measures available in our app, from sharing your location with a friend or family member to cross checking the license details of your driver. However in the case of an emergency, you can raise an alert from the app, the SOSemergency button is visible throughout your whole ride on the main screen.
YES In some locations, a per-minute wait time fee will apply if your driver has to wait for you after he or she has arrived at your location. This fee will begin after your driver has been waiting for two minutes and will be charged at a specified rate.
Yes. Our wait times vary depending on the car category that you have ordered.
Wystle, Wystle += £ 0.25/Minute
Wystle Exec = £0.30/min
Wystle Elite= £0.50/Min
Toll Fees The final fare you see in the app includes applicable toll fees that you will take on your route. These prices are based on the cost price of any electronic toll you may encounter (e.g. the Dartford Crossing or an airport drop off area, Congestion Charge etc). All flat fare final costs will exclude tolls. Booking Fees The final fare you see in the app includes your booking fee.
You can request multiple rides at a time and even request cars for friends through your app.
You can pay for your ride using a credit/debit card.
The cancellation fee is £5.
The congestion charge when riding with Wystle is £1.50
Yes, you can pay with Apple/Google pay via the app.
In some exceptional situations, your drive might need to refuse your journey. We try to avoid this at all costs but a few examples of reasons why your journey may be refused include:
• The number of passengers exceeds the number of seats available in the car
• Excessive luggage or the transport of bulky items that are not suitable for VTC cars
• The presence of an animal
• The presence of children without a car seat
• The presence of an unaccompanied minor
• Inappropriate behaviour
• An advanced state of drunkenness.
If you have a safety incident you would like to report, you can contact (firstname.lastname@example.org) and we will respond to you as soon as possible. We take these complaints very seriously and will treat every case individually.
Simply order directly through your own account and share the driver details with the rider using the Book a ride for someone else Feature.. The ride's final fare will be debited from your account.
Wystle offers fair and clear prices for our riders, an approximate journey cost is always displayed on our app ahead of you confirming your journey, so you’ve always got a good steer on the total price before travelling.
The cost of your ride can vary depending on a number of factors including location, distance and detours – however, we aim to calculate all fares on a case by case basis and ensure consistency.
Before a trip starts, your app provides an estimated time of arrival, letting you know where your driver currently is and how soon they should be with you. After your trip starts, your app provides an ETA for when you should arrive at your destination. Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.
A booking fee and any applicable surcharges, fees, and tolls are also calculated and included in the price estimate you see. When you request a ride, you agree to be charged the fare when the trip ends. Your fare may increase if you travel to a different destination or make extra stops along the route.
In the app at the end of each trip, or at the bottom of your emailed receipt, you'll be able to rate your driver from 1 to 5 stars. You can also provide specific feedback about the trip or your driver if you wish to.
On the app or the website, you can reset your password in account settings.
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